My Resume

SUMMARY

Accomplished technical writer, experienced in creating user-friendly training materials, proposals, and online help. Technologically curious, practical and innovative. Specializes in creating effective training solutions for all skill levels.

SOFTWARE COMPETENCIES

Word Excel PowerPoint
Access Outlook Visio
Sharepoint Author-it HTML
RoboHelp Panviva SupportPoint Dreamweaver
CorelDraw Corel PhotoPaint Lotus Notes
Adobe Framemaker Adobe Pagemaker Adobe Acrobat
Microsoft Server 2003/2008 VMware Maintenance

PROFESSIONAL EXPERIENCE

Mincom, Inc., 2003 to 2009

Technical Writer

Developed training materials and online help for Maintenance, Materials, Finance, HR/Payroll and Reporting streams, including procedures for best practices. Converted content to a single-sourcing content management system while working to improve translatability and reduce costs.

  • Created documents and templates using Word and Framemaker.
  • Developed and maintained a Sharepoint document library for all departments in our directorate.
  • As part of the certification development program, wrote test questions and maintained the testing software.
  • Developed Access databases for various internal reporting needs, including a course catalog, providing various outputs.
  • Wrote test scripts, tested functionality and created training data for use in classes.

Training Environment Support Specialist, 2007 – 2009

Maintained over 40 servers using (VMWare) for multiple releases of Mincom’s Enterprise Asset Management software. Reduced training environment downtime to <1% for classes being conducted world-wide.

  • Tracked software issues from initial report to resolution.
  • Installed and maintained authoring databases, application servers, and applications.
  • Restructured Active Directory group hierarchy to limit access and maintain product security.
  • Maintained server and database backups.

WorldCom, Inc., 1999 – 2002

Technical Writer/Trainer/Software Tester

Developed user guides, quarterly release updates and training materials for Web, GUI, and mainframe Order Entry systems using Word and RoboHelp.

  • Created context sensitive online help for a new customer order entry application.
  • Developed documentation strategies, objectives, and standards.
  • As part of software development life cycle (SDLC) project management team, worked closely with business analysts, development, and test groups to ensure all development was documented.
  • Developed training materials and conducted live and online training for trainers and customers.
  • Wrote and executed test scripts for system and UAT testing.

CDI Corporation, 1998 to 1999

Contract Software Tester/Technical Writer

As part of the Y2K conversion team at WorldCom, created documentation to meet business, regulatory, legislative requirements for both test and development efforts for Y2K. Wrote and executed system test plans for both conversion and on-going Y2K compliance.

  • Wrote SQL and Natural programs to develop test data.
  • Created Access database to track module conversions through various phases of testing.

CTG Corporation, 1997 – 1998

Contract Software Tester/Technical Writer
On short-term contracts:

  • Worked on proposal team writing a 500 page Response to Request for Quotation. Finalized presentation and solved last minute printing issues to complete package in time for delivery.
  • Tested activity scripts for a large ERP HR conversion.
  • Wrote end-user and training documentation for new mortgage company property tax software and performed QA testing on software in development.
  • Wrote online help for a worker’s compensation application.

EDUCATION AND TRAINING

M.S. – Education, Administration & Supervision, Florida Atlantic University, Boca Raton, FL
B.S. – Education, Western Illinois University, Macomb, IL
Windows Server 2008 Active Directory Configuration and Troubleshooting (2010)
MadCap Flare (2010)
Microsoft Server 2003 System Administration (2007)
BASIC Programming (1982)

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